
Rockville Institute Affiliates in
Community Health & Health Care
Deborah J. Carpenter, MSN
W. Sherman Edwards, MBA
Joann Sorra, PhD
Deborah J. Carpenter, MSN, has health care expertise in
measuring and managing clinical quality, patient safety processes, medical
event reporting, disseminating research products, program planning, and
managing complex projects. Her experience includes developing patient
experiences of care surveys in end-stage renal disease, a staff survey for
nursing home safety culture, and research in assisted living. Also, she has
worked with the Military Health System to assess patient and provider
perspectives on shared decisionmaking, and to measure performance on quality
indicators. She brings a multidimensional perspective of clinical care,
hospital operations, and vendor experience to Federal agencies,
and nonprofit and corporate clients.
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W. Sherman Edwards, MBA, has experience in research related to health care quality
and has designed, conducted, and analyzed studies of the use of health care
services, patient experiences with care, provider experiences within the health
care system, and consumer knowledge of health insurance programs. His research
experience spans Medicare, Medicaid, Tricare, and commercial health care
settings. Mr. Edwards has conducted methodological research on many of the
nation's major health care surveys, including the Medical Expenditure Panel Survey,
the National Health Interview Survey, CAHPS®, and the California Health
Interview Survey.
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Joann Sorra, PhD, is an organizational psychologist with expertise in organizational
research. Dr. Sorra has consulted and conducted research in the areas of
program evaluation, implementation of technological innovations, organizational
climate and culture, and medical error and patient safety. She led the
development of a hospital survey on patient safety culture for the Agency for
Healthcare Research and Quality, and conducted quantitative analyses to assess
its psychometric properties. Hospitals across the United
States and internationally have implemented
this survey, and Dr. Sorra is leading the development of a comparative database
for housing these data. She is also developing a version of the patient safety
culture survey for use with physicians and staff in outpatient medical offices.
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